| When do I receive confirmation of my booking? |
The confirmation process depends upon the booking conditions. These are explained in the Additional Information field , located on the brochure page. Most tours are confirmed at time of booking, however others will be advised to you within 24 hours. If confirmation or otherwise is not received within 24 hours, please contact our Customer Service for further assistance.
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| What are the cancellation rules for these bookings? |
This information can be found in either the Terms field on the brochure page, or at the bottom of most pages in Sightseeings Section, under the link Terms and Conditions . Simply click on the link Terms & Conditions and read through the information to find the points you need. If you have a confirmed booking, this information is also located at the bottom of your voucher.
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| What hotels does this tour pick up from? |
Hotel pick up points are either listed on the brochure page, advised at confirmation time or you'll be advised (on your printable travel voucher) to call the travel provider's local telephone number 24 hours prior to confirm your hotel pick up details. Relevant travel service provider details are located on your voucher under Important Information . It is suggested that you attach the brochure page to the travel voucher so that you have all the information at your fingertips upon arriving at the destination.
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| What days does this tour operate? |
The days of operation of every travel service can be found on each brochure page under the heading Departure Dates for tours, or Schedule for Theatre tickets and shows. The times of departure or operation are also found on these brochure pages under Departure Point for tours, or Schedule for Theatre tickets and shows.
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| Can you check availability for me? |
Availability differs depending on the type of travel service booked. On each brochure page, under the heading Additional Information the first line indicates whether a product will be instantly confirmed to you, and hence available, or if we has to check with its travel service provider to receive confirmation within 24 hours. Availability cannot be automatically checked prior to processing your reservation request.
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| Are there different times of departure for this tour? |
The times of departure or operation are found on the brochure pages under Departure Point for tours, or Schedule for Theatre tickets and shows. The days of operation of every travel service can be found on each brochure page under the heading Departure Dates for tours, or Schedule for Theatre tickets and shows. Please note that departure times are subject to change and reconfirmation for any booked travel is required prior to departure.
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| I'm not staying in a hotel, what is the closest pick up point? Do you pick up from private residences? |
Most tour operators do not pick up from private residences. You will need to provide the nearest main hotel to where you are staying, and enter these details as the pick up in your booking request. Alternatively you can make your way to the main departure point listed on the brochure page under the heading Departure Point .
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| Can I get dropped off after my tour to my hotel or in the city? |
This depends on the travel service provider and will need to be asked directly to them on the day of the tour. Most travel service providers can drop you to a major hotel or city location, depending on their schedule on the day. You will need to check directly with them at the destination, prior to or on the day of travel.
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| Where is the meeting point for my tour? |
The meeting point for the beginning of every travel service can be found on the brochure page, under the heading Departure Point. Extra information may also be contained under the heading Additional Info on this same page. If you need directions to this point, please contact the travel service provider 24-48 hours prior to your confirmed departure date on the numbers listed under the heading Important Information on your voucher.
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| I am travelling in a group - do you cater for groups and/or have a group discount program? |
Hotel Compare Price accepts a maximum of 9 passengers per booking at one time for Sightseeings Tours. The travel services we offers in Sightseeings Section are specialized for independent travelers and small groups. We cannot guarantee that travellers in a large group will be seated together. Please note, at this time we are unable to offer any special group discounts. For large group we recommended that you check out our Tour Packages Section where you will be offer for customized trip.
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| Does this operate on Christmas and Public Holidays? |
This information can be found on the product brochure pages under the heading Departure Dates for tours, or Schedules for theatre and show tickets. Please note that Public Holidays vary throughout many destinations where we offer travel services. Some travel service providers may decide at short notice not to operate on certain Public Holidays. This will be advised at booking if applicable.
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| Can I book this when I get there? |
Hotel Compare Price products can only be booked online. It is recommended you pre book your travel service to avoid disappointment as many of the our tours and products are popular, and can be sold out early. If you wish to wait and book at the destination, you will need to contact a local travel service provider once at that destination.
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| Can I book more than one tour at a destination? |
You may book any number of tours available in any destination, depending upon your available time. If you are booking more than one tour in the same city, please allow sufficient time in between tours, to allow for traveling between departure points. Each tour must be booked separately, as each individual tour requires a separate confirmation, voucher and credit card transaction.
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| What languages are available for this tour? |
The majority of the sightseeing tours provided by Hotel Compare Price are available in English only. If another language is available, this will be mentioned in the Additional Info section on the brochure page.
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| It has been 24 hours since I booked and I have not received confirmation. |
Confirmations sometimes take a little longer than 24 hours, especially over weekends and holidays. We will do everything possible to secure a confirmation. Please note that your credit card will not be charged until your booking is confirmed.
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| What do I do with the voucher? |
When you have completed your booking, it is essential that you print your travel voucher and include it with all of your other documentation. This voucher is unique to your booking and is your proof of purchase. It must be presented together with valid photo ID upon commencement of your selected tour, or used to redeem your ticket. There may be separate instructions on your voucher under the Important Information field, please read these in advance of your travel service. It is suggested that you attach the brochure page to the travel voucher so that you have all the information at your fingertips upon arriving at the destination.
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| Where are my tickets? Can they be sent to me? |
Your travel voucher acts as your ticket. It is essential that you print your voucher and include it with all of your travel documentation. This voucher is unique to your booking and is your proof of purchase. Simply present your travel voucher upon commencement of service, together with valid photo ID for purchase verification.
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| I don't have a printer to print the voucher, what do I do? |
Contact our Customer Service who will advise options for receiving a printout of your voucher e.g. fax or mail. It is essential that you travel with a printout of your voucher, which is unique to your booking and is your proof of purchase. The voucher must be presented together with valid photo ID upon commencement of your selected tour, and you may not be permitted to join the tour without the voucher. There may also be separate instructions on your voucher, under the Important Information field, which you will need to read in advance of your tour.
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| Do I require any sort of photo identification? |
Yes, the travel provider who is providing the service requires valid photo ID such as a passport, driver's license or any other form of identification displaying a current photo of the lead traveller in the booking. This is required to protect your purchase.
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| Some of the passengers (or children) do not have photo ID. |
Not all passengers require photo ID upon departure. The main passenger in the booking will definitely require a passport as identification, or other valid photo ID in order to redeem their voucher.
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| Is there a contact number at the destination for me to call? |
Yes. Once you have a confirmed booking, all the details of your travel service provider are located on your voucher under the heading Important Information.
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| Our names on the booking are different from those on our Photo ID's |
This will not be a problem as long as you have some sort of valid secondary ID that is the same as the name you have booked your travel service under. If this is not the case, please contact our Customer Service to amend your details.
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| Is there any parking near the departure point? |
If you are driving to your departure point, Hotel Compare Price cannot guarantee there is available free parking. When you have a confirmed booking, there are direct numbers listed for the travel service provider on your voucher. You can call these numbers and they will be happy to help you with your specific questions about parking in the area.
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| Can I change/amend my booking? |
It may be possible to amend your booking, however this depends upon the type of amendment required and is at the discretion of the travel service provider. Contact our Customer Service with your current booking number and specific details of your amendment, and we will be able to advise if the change/amendment is possible. Please select your tour carefully, as not all travel service providers will accept changes/amendments once you have received confirmation of your booking. As per the Terms and Conditions some sales attract change/amendment and cancellation penalties.
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| What do I do if I am delayed for my tour? |
Refer to the contact details listed on your voucher and contact the tour operator for instructions. If it is after hours, contact our Customer Service. There is no guarantee that you will be able to join your tour on a later departure, as they may be fully booked. Please allow sufficient time, whenever possible, to reach the departure point in time for your tour. As per the Terms on the tour description page of your travel service (where applicable) and the Terms and Conditions located at the bottom of most pages in our sightseeing section, many travel services carry heavy cancellation penalties.
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| What happens if it rains, or if the travel service provider cancels on the day? |
Unless the weather directly effects the travel service you have booked, all travel services will operate as scheduled. In the case where a travel service provider cancels a tour on the day, please notify our Customer Service via email, including your tour details and the tracking number, and we will process monies due back to you accordingly.
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| What is your cancellation policy for sightseeing tours? |
Not all travel products can be canceled at no cost. Please read through the Terms and Conditions located at the bottom of most Sightseeing pages, and also on your voucher, regarding cancellation fees. There may be extra information contained under the heading Important Information also. Please read all information to find the points you need. If you decide to proceed with the cancellation request, please contact our Customer Service with your current booking number and specific details of your request, and we will be able to advise of any cancellation charges.
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