| Why should I use Hotel Compare Price instead of other companies? |
While there are thousands of travel web sites in the world, you will not find a site focusing on providing the widest range of tour packages in Asian Top destination with in-depth information. The great part is that, you can customize any of the packages we are offering, where you can find over 500 trips in Asia, all are customizable.
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| What types of packages can I find on your site? |
At Hotel Compare Price, you will be able to view the most extensive variety of tour packages. Whether you are looking for small groups join - in packages; private tours packages; packages for couples, families; or you are looking for a specific destination and/or activities, you will find them here at ModernThailand.com. If you are not exactly satisfied, you can custom any of our offered packages by sending a request through the query form or custom trip planner.
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| Tour package I need is not listed, what should I do? |
If you are looking for a tour in our coverage, we are certain we can help you customize your vacation. Give us your preference through our Custom Trip form and our online agent will work with you closely to create your dream vacation package.
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| Do you help me with my domestic and international air arrangement? |
When purchasing a package with Hotel Compare Price, we can help you with all the domestic air arrangement. For International air tickets, we recommend that you book them separately through our Flights Booking Section .
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| Do you offer Travel Protection/Insurance? |
Although all the packages offered by Hotel Compare Price has public liability and accident insurance coverage, anyone joining one of our programs should have adequate personal insurance against medical and accident risks, evacuation, and repatriation. Hotel Compare Price will not be responsible for loss or damage to personal possessions, and we also strongly recommend cancellation insurance.
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| What kind of lodging can I expect from the package? |
Hotel Compare Price provides different type of lodgings for every country we cover and every interest. Depending on the itinerary you may find tents, resorts, hotels of different classes, homestay, liveaboard and more.
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| I'm a single person travelling alone. Is it true that I have to share a room with a stranger? |
It is certainly not completely true. It really depends on the package you buy. Here, at Hotel Compare Price, we offer both private tours and join-in tours. If you are purchasing a join-in tour, you will not share a room with a stranger by paying a single stay surcharge.
How to identify, if that is a join-in tour?
Very easy, if the prices show the number of persons traveling, then they are private tours and on the other hand if it states join-in then they are join-in tours. To make sure that you stay in a single room in join-in tours, please make sure you request so in your reservation.
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| How can I book your package? |
We offer two methods of booking your trip. If you have the trip you are interested in and you immediately decide to book, you can use the book now function on that same page. Note that we don't require any deposits at this stage! We will have to check the availability of the package as well as all details of the tour. We will revert to you with all the confirmed details and the invoice. It is then that you will need to make full prepayment either through credit card or wired transfer.
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| What can I expect after I have completed my reservation or my booking? |
After completing the booking form, our online agents will return to you within 24 hours advising if they have been able to confirm all the details of trip. If our online agents have not been able to confirm all details as requested, they will advise you of the elements that have not been able to confirm and offer alternatives. If you are happy with the details confirmed, then you will proceed with the payment process.
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| How can I book a few tour packages, each with a different number of travelers? |
To book a few tour packages either with different number of travelers or the same number of travelers, you will need to book each tour package separately. For each package you book, you will be asked for a different set of information.
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| Which credit cards can I use to reserve my trip? |
For tour packages, currently, we only accept VISA cards only, you can also pay us through bank transfer. However, we accept most of other well-known credit cards for other travel products such as hotels , air tickets , rental cars and sightseeings .
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| How do I know whether my reservation is confirmed? |
We will send you a confirmation through e-mail together with an invoice for the trip.
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| I haven't received my confirmation email yet. |
Send our online agents a query or e-mail, specifying your name, tour name, and departure date or simply the reference number. Our online agents will return to you in no time.
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| How will I receive my voucher and receipt? |
Upon payment received, you will receive your voucher and receipt online. If you will like a hard copy receipt, please send us a request and mailing address.
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| What is your cancellation policy for tour packages? |
If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:
- Cancellation 30 days or more before trip commencement -- full refund
- 15 - 30 days -- 70% will be refunded
- 7 - 14 days -- 50% will be refunded
- Less than 7 days -- no refund
The above rates are valid for all trips offered at ModernThailand.com, unless otherwise stated by online agent upon confirmation of booking. For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
The refund will be made through bank transfer or through your credit card, depending on the original method of purchase. Please note that if your purchase was made through a credit card, the amount you receive will reflect a 3% deduction from the full price as a result of the processing fee charged by the credit card company. Additionally, although we will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take up to four weeks for the actual crediting to take place, depending on your Bank's practice.
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